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Public information staff provides direct assistance to the public in response to telephone or in-person inquiries at the City Information Center, answering approximately 100,000 telephone calls each year.

The responsibilities of the City Information Center include:

• Distribute Citywide news, press releases, and updates.
• Administer the Citizen Services Directory, a searchable database of phone numbers and addresses of City departments, programs, and agencies
• Maintain Just Call, a directory of nearly 400 recorded messages on City services and services provided by other agencies

The City Information Center is located in the lobby of the City Administration Building, 202 C Street. The phone number is (619) 236-5555.